Working in 50 developing countries across Africa, Asia and the Americas, Plan aims to reach as many children as possible, particularly those who are excluded or marginalized with high quality programmes that deliver long lasting benefits by increasing its income, working in partnership with others and operating effectively. Please see http://plan-international.org/about-plan for Plan's strategy.
Plan Indonesia is presently implementing its third country strategic plan (CS4) developed for five years covering fiscal year 2017 to 2022, where the country objective has been defined as "to identify and facilitate the removal of obstacles that prevent children from enjoying their rights and participating fully in Indonesian society". This goal will be achieved by providing technical support and implementing quality programs and projects. An effective and efficient communications strategy is a must for Plan Indonesia to share the outcomes of these projects to influence different actors, specially state authorities and to position Plan's profile within and outside at different levels – starting from community, sub district, district to national, regional and international levels.
Information Technology Officer provides exceptional technical support and customer service to effectively resolve staff technical issues and serves as a primary point of communication between IT and operating, business and functional teams.
The Information Technology Officer provides IT operations functions to offices for the standard hardware, software and voice/data network solutions, this includes onsite/remote support for computers, printers, global systems, plus basic networking, and phone support.
The Information Technology Officer provides office support within a common technology framework as defined by Global IT services as well as defined by YPII
This position reports to IT Operations Specialist and responsible for the following roles and responsibilities:
Onsite and Remote Technical Support
- Provides onsite and remote support to all YPII staff for hardware/software installation or maintenance.
- Assesses office users' IT needs and delivers solutions.
- Configures and supports meeting room audio/visual equipment and systems.
- Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery.
- Responsible for monitoring data backups (i.e. email, grant project data, finance and logistic procurement data) in offices to ensure that they are completed on a regular basis
- Performs medium to complex software/hardware troubleshooting, patches, and re-installations in cooperation with the Global Hub Helpdesk and in accordance with established SLAs.
Equipment & Resources Management
- Lifecycle management (new setup, inventory, support) of computers, printers, phones, and network equipment.
- Assist IT Operations Specialist for the IT portion of new office setups and expansions. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
- Maintains data protection by providing user level access control to YPII IT resources
- Assist in preparation of regular periodic status reports on key measurement indicators, project delivery, accomplishments, and other activities
Onboarding and Training
- Provides new staff with computer/account setup and orientation how to use IT equipment in a responsible manner
- Delivers IT onboarding orientation, support, and assistance for new staff
Internal
Position
Reasons for contact
Level
IT Operations Specialist
To report the day to day activities & guidance on how to carry out the assigned tasks
High
All Staff
To provide support & training on all software and hardware
High
Logistics Team
Coordination on IT asset inventory management & record update
Medium
External
Position
Reasons for contact
Level
External Service Providers
Escalate specific issues to the external service providers (ISP, Service Depot, etc)
High
Internal
Position | Reasons for contact | Level |
IT Operations Specialist | To report the day to day activities & guidance on how to carry out the assigned tasks | High |
All Staff | To provide support & training on all software and hardware | High |
Logistics Team | Coordination on IT asset inventory management & record update | Medium |
External
Position | Reasons for contact | Level |
External Service Providers | Escalate specific issues to the external service providers (ISP, Service Depot, etc) | High |
TECHNICAL EXPERTISE, SKILLS AND KNOWLEDGE
Please address in your cover letter and resume how you meet the following minimum qualifications:
MINIMUM QUALIFICATIONS
- Bachelor degree plus 3 years' experience in IT operations or equivalent combination of education and experience.
- Experience with MS Office 365 cloud software, Windows and On-site/remote environment.
- Some experience with NAS environment and cloud backup environment
- experience in IT end-user support and providing technical knowledge expertise with Windows PCs and PC troubleshooting
- Experience installing and supporting wired and wireless networks.
- Customer service oriented
- Team player with good communication skills
- Good command of both written and spoken English
- Multi-cultural or cross-cultural experience
PREFERRED QUALIFICATIONS
- Experience with MS Active Directory user and account administration.
- Experience with MS SharePoint intranet services, as well as file sharing and collaboration tools.
- Experience training and/or communicating complex IT equipment and software to a variety of audiences.
- ITIL, CompTIA A+ or similar certification preferred.
Work Environment & Schedule
- On-site position at the Jakarta Office.
- May be required to travel occasionally to visit PSO (Program Support Office) and PIA (Program Implementation Area).
- May require working extended and/or varied work hours during peak periods of activity.
- Ability to work effectively under pressure and meet deadlines.
We create a climate of trust inside and outside the organisation by being open, honest and transparent. We hold ourselves and others to account for the decisions we make and for our impact on others, while doing what we say we will do.
We strive for lasting impact
We strive to achieve significant and lasting impact on the lives of children and young people, and to secure equality for girls. We challenge ourselves to be bold, courageous, responsive, focused and innovative.
We work well together
We succeed by working effectively with others, inside and outside the organisation, including our sponsors and donors. We actively support our colleagues, helping them to achieve their goals. We come together to create and implement solutions in our teams, across Plan International, with children, girls, young people, communities and our partners.
We are inclusive and empowering
We respect all people, appreciate differences and challenge inequality in our programmes and our workplace. We support children, girls and young people to increase their confidence and to change their own lives. We empower our staff to give their best and develop their potential.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
A range of pre-employment checks will be undertaken in conformity with Plan International's Safeguarding Children and Young People policy.
As an international child centred community development organisation, Yayasan Plan International Indonesia is fully committed to promoting the realisation of children's rights including their right to protection from violence and abuse. That means we have particular responsibilities to children that we come into contact with.
Yayasan Plan International Indonesia believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. We must not contribute in any way to harming or placing children at risk. Equality, diversity and inclusion is at the very heart of everything that Plan International stands for. Our organisation is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.
We will provide equality of opportunity and will not tolerate discrimination on any grounds. We foster an organisational culture that embraces and exemplifies our commitment to gender equality, girls' rights and inclusion while supporting staff to adopt good practice, positive attitudes and principles of gender equality and inclusion.
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