[newdevjobsindo] Vacancy at Jhpiego : IT Assistant

Juli 19, 2022   Comment  

Position Reports To: Systems Administration Manager (with coordination report to Regional IT Manager)
Location: Jakarta

Overview
The Access Management Analyst requires an individual who is service-oriented; organized; and can interact with diverse end-users and technical staff, prioritize tasks, and resolve user account-related issues. Responsibilities include, but are not limited to, account management for Jhpiego Systems within on-prem and Office 365 Active Directory and Exchange; responding to, troubleshooting, and resolving service requests for user account-related issues; adhering to the SLA for the account management helpdesk queue; creating and maintaining reports and documentation on account management.

Responsibilities

1. User Access Management
• Perform account management tasks in Active Directory, SharePoint, and other Jhpiego systems, including provisioning and decommissioning of accounts
• Adhere to SLA to provide timely response and resolution to tickets within account management helpdesk queue
• Create, manage, and migrate mailboxes using Exchange and Exchange online
• Create and manage distribution lists and security groups for Jhpiego Systems
• Utilize reports to regularly audit user accounts, security and distribution groups, and license distribution
• Develop and maintain documentation around account management
• Complete assigned account management projects that meet yearly department goals
• Provide weekly reports on account management queue and problematic tickets
• Review reports within account management dashboard and take necessary action on user/computer objects
• Participate in network security projects around account management
• Work with network security analyst to ensure modern authentication methods are being used
• Help with Global IT Team to resolve tickets regarding access to Jhpiego systems
• Collaborate with Global Human Resources department and other key stakeholders on authorizations for account requests
2. IT Security and Compliance
• Implement and follow IT security procedures and processes that meet security requirements regarding access to Jhpiego systems
• Escalate security breaches or vulnerabilities to IT security team, following security guidelines
• Contribute to documentation regarding process and policies around user and computer objects within Active Directory
• Participate in annual account recertification process
• Follow onboarding/offboarding processes to ensure secured access of Jhpiego systems
3. IT Service Management
• Contribute to IT Knowledge Base
• Follow processes and procedures for incident and account management.
4. Project Management
• Manage assigned projects following IT processes and procedures
• Develop project charters and technical plans
• Monitor technical schedules and assignments
• Coordinate with project team members
• Provide status reports

Qualifications

• High School diploma or equivalent experience required; Bachelor degree in a related field preferred
• 2 years Active Directory experience; 5 years related experience preferred
• 2 years Microsoft Exchange experience; 5 years related experience preferred
• 3 years O365 experience
• Demonstrated ability to self-manage and to work collaboratively
• Able to script using PowerShell
• Experience interpreting, adapting, and applying organizational guidelines and procedures
• Ability to work independently and possess, detailed oriented with excellent problem-solving skills
• Demonstrated ability to effectively manage several major activities simultaneously; exercise sound judgment in managing daily technology services, determine priorities, and implement and monitor short and long-range project plans
• Excellent interpersonal and communication skills, orally and in writing
• Basic knowledge of Microsoft network infrastructure, security tools, and protocols
• Strong customer service orientation and ability to interact well with diverse end-users and technical staff
• Exercise independent judgment in determining and implementing improvements/solutions
• Ability to follow standard practices and procedures in analyzing situations involving readily identifiable problems
• Able to communicate well orally and in writing
• Understand and apply fundamental network concepts
• Ability to exercise independent judgment in determining and implementing improvements/solutions for computer hardware
• Experience training individuals in best practices of using computers, managing personal data files, and software applications
• Understanding and ability to practice a structured approach to troubleshooting, diagnosing and resolving computer problems
• Strong time management skills
• Ability to explain technical issues to a non-technical audience on a regular basis
• Work collaboratively with clients, other technicians and vendor representatives  

How to Apply
Please submit your application letter and CV with 3 referees to the following email address: IndonesiaHumanResources@jhpiego.org with subject as per position (e.g. IT Assistant) no later than 25 July 2022.
For further information about Jhpiego, visit our website at www.jhpiego.org.
Only those selected for interview will be contacted.