Catholic Relief Services (CRS) is a US – based humanitarian and development organization working in over 100 countries around the world to assist people victims of disasters, people in need and the disadvantaged regardless of race, belief or nationality. CRS has been operating in Indonesia since 1957 under the Memorandum of Understanding with the Ministry of Social Affairs to provide both humanitarian response and long-term development to the most vulnerable communities. CRS Indonesia's current strategy includes emergency preparedness and response, disaster risk reduction, and integrated agriculture and livelihoods.
CRS/Indonesia is currently looking for Operations Manager, Job Code: Ops-Manager. The position will be based in Jakarta and report to Country Manager.
Job Summary:
You will manage and/or coordinate the majority of the following operational functions -Human Resources (HR), Logistics, Procurement, Administration, Fleet, Information and Communication Technology (ICT) and Audit - in support of the Catholic Relief Services' (CRS) mission to serve the poor and vulnerable. You will promote stewardship of resources, help ensure principled compliance, proactively identify risk issues, and under supervision lead operational improvements.
Roles and Key Responsibilities:
· Manage or coordinate operations functions – systems, processes and staffing – that meet CRS' standards, donor requirements, and local regulations and support high-quality programming. Collaborate with programming leads to ensure appropriate project expenditures in line with financial plans and proper stewardship of material sources.
· Coordinate and monitor day-to-day operations to ensure support services are delivered with high-quality in an efficient manner. Identify and help address challenges that affect the proper stewardship and optimal utilization of program assets and resources (financial, human, and material). Proactively manage security and mitigate security risks.
· Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure adequate capacity for successful support of high-quality programming.
· Provide guidance of internal processes for approving expenses, monitoring spending, and making budget adjustments in line with operational and programmatic needs and with donor requirements.
· Contribute to effective staffing of CP needs and adherence to HR systems, policies and practices that support a high-performance culture, staff development and retention. Help assure quality personnel administration and a work environment that truly reflects the agency's guiding principles.
· Coordinate compliance with agency and donor requirements and local laws and regulations through periodic systems checks, review and assessment of operations policies and procedures. Coordinate response to issues that emerge from internal and external audits and provide guidance to implement improvements.
· Help maintain the proper conditions for learning - a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze and respond quickly to small deficiencies. Identify capacity strengthening needs and provide guidance for project teams and partners, which includes cross-departmental learning.
Basic Qualifications
· Bachelor's Degree in Business Administration, Finance, Accounting, or other relevant field. Masters preferred.
· Minimum of 5 years work experience in finance, human resources, logistics, or administration officer/support level position with progressive responsibilities.
· Additional education may substitute for some experience; additional experience may substitute for some education.
· Proficient in MS Office package (Excel, Word, PowerPoint, Visio), Web Conferencing Applications, and information and budget management systems.
Required Languages - Proficiency in English, both oral and writing. (mandatory)
Travel - CRS Indonesia currently working in DKI Jakarta, West Java and NTT on livelihood, disaster preparedness and climate change adaptation project. In the event of a CRS emergency response, all CRS Indonesia staff may be requested to travel to CRS project areas if necessary and/or deployed to other parts of the country.
Knowledge, Skills and Abilities
· Good strategic, analytical, systems thinking, and problem-solving skills and ability to make sound judgment and decisions.
· Good relations management abilities. Ability to work collaboratively.
· Ethical conduct in accordance with recognized professional and organizational codes of ethics
· Proactive, resourceful, solutions-oriented and results-oriented
Preferred Qualifications
· Management experience a plus. Experience with an NGO preferred.
· Understanding of financial systems, including budgeting and budget/expense analysis experience preferred.
· Knowledge of Human Resources Management, recruitment, BPJS TK, Staff Medical Insurance
· Knowledge of multiple public donors' regulations, including USAID, a plus.
· Staff management experience and abilities that are conducive to a learning environment a preferred.
Agency REDI Competencies (for all CRS Staff):
Agency competencies clarify expected behaviours and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfil his or her responsibilities and achieve the desired results.
· Personal Accountability – Consistently takes responsibility for one's own actions.
· Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
· Builds and Maintains Trust - Shows consistency between words and actions.
· Collaborates with Others – Works effectively in intercultural and diverse teams.
· Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.
Agency Leadership Competencies:
· Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
· Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
· Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.
Supervisory Responsibilities: Senior Administrative Officer, ICT Officer, Procurement Officer, HR Assistant, Office Helper
Key Working Relationships:
Internal : Country Manager, Finance Manager, Program Managers. Regional People Resources Officer; HQ HR,
External : Vendors, government officials as applicable, others.
CRS encourage qualified candidates to apply regardless of religion, race, gender, sexual orientation or disability, all recruitment practice and procedure reflect CRS commitment to protection children and vulnerable adult from abuse.
Only applications that meet the above qualifications will be shortlisted. All applications and CVs should be sent by email to CRS Indonesia at Indonesia_HR@crs.org before June 8th, 2024, with the Job Code and Applicant Name in the subject.
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS' processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS' talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.
"Only short-listed candidates will be invited via e-mail/phone for Interview"
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