Information Technology (IT) Officer
Job Description
JOB TITLE: IT Officer
JOB LOCATION: Jakarta, Indonesia
REPORTS TO: Operations Manager
PROJECT: United States Agency for International Development (USAID) Global Health Supply Chain Program – Procurement and Supply Management (GHSC-PSM) in Indonesia
OVERVIEW:
The USAID-funded Global Health Supply Chain-Procurement & Supply Management project (GHSC-PSM) is being implemented by Chemonics International. The focus of the project in Indonesia is to provide technical assistance in supply chain management to the Ministry of Health for HIV, TB, and laboratory commodities, in support of the national HIV/AIDS and TB programs in the country. At the national level, the project supports the Directorate of Direct Infectious Disease Control (Sub-directorates HIV/AIDS and TB), the Directorate of Quality and Health Services Accreditation (Laboratory services), and the Directorate of Public Medicine and Health Supplies. At the provincial level, the project provides support to Jakarta province.
SUMMARY:
The IT Officer position is a full-time position based in the GHSC-PSM Project Office in Jakarta. The IT Officer will focus on supporting the project's IT systems and infrastructure and providing support to project staff and stakeholders. He/she is a member of the GHSC-PSM Operations Management Team and will report to the Operations Manager of the GHSC-PSM Project in Jakarta.
RESPONSIBILITIES:
Responsibilities may include, but are not limited to, the following:
- Troubleshooting system, endpoint and network problems, diagnosing, and solving hardware, software, or network faults.
- Install, configure, and maintain computer hardware, system software (operating systems) and applications.
- Provide timely technical support and training to project personnel.
- Provide maintenance and control of software and hardware related to servers, firewalls, switches, computers, laptops, printers, scanners, etc.
- Liaise with Chemonics' home office IT teams to ensure compliance with IT-related policies and procedures, including managing bi-annual reporting of project compliance with Chemonics' IT Security Standards.
- Ensure that the project IT systems are compliant with Chemonics' IT Security Standards.
- Add or remove devices from Azure Active Directory/Microsoft Endpoint Manager.
- Reset users' passwords and MFA settings when needed.
- Respond to endpoint protection security alerts and escalate when needed.
- Address unauthorized software and respond to security incidents affecting the project equipment.
- Administer and maintain the local area network (LAN), including switches, access points and firewalls.
- Administer and manage IT equipment, including inventory management, software versions, updates, licenses, etc.
- Research new IT applications with the objective of optimizing office functions.
- Other tasks as required.
QUALIFICATIONS:
- Minimum 5 years' experience in information technology
- Experience with Office 365 services
- Experience with Identity Providers (IdP) like Microsoft Active Directory/Azure Active Directory
- Experience with configuration management systems like Group Policy, SCCM, Microsoft Endpoint Manager
- Experience in networking fundamentals (LAN/WAN), preferably on Meraki products
- Strong English communication skills (oral and written)
- Ability to work in a team and independently with minimal supervision
SUPERVISION AND DIRECTION:
The IT Officer will be supervised by the GHSC-PSM Operations Manager or his/her Designee.
When you are interested on the above position and consider that you possess the necessary qualification, please submit your job application consisting of updated curriculum vitae and cover letter to:
with E-mail subject: IT Officer – your name
DEADLINE:
June 8, 2021
Chemonics is an equal opportunity/Affirmative Action employer and does not discriminate in its selection and employment practices. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.
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