[newdevjobsindo] IT Support Officer

September 13, 2022   Comment  

IT Support Officer

Program Background

Program Background

The Kemitraan Indonesia Australia untuk Infrastruktur (KIAT) is a 10-year facility supported by the Australian Government and implemented by DT GLOBAL. KIAT's overarching goal is to support 'sustainable and inclusive economic growth through improved access to infrastructure for all people'. To support this goal, KIAT works with the Government of Indonesia (GoI), Government of Australia (GoA), the private sector, Multilateral Development Banks (MDBs) and other development partners, as well as civil society to help achieve the following outcomes:

1.     Improved GoI policy and regulatory framework for infrastructure development 

2.     High quality projects prepared and financed by GoI, the private sector and / or MDBs

3.     High quality infrastructure delivery, management, and maintenance by GoI

4.     Infrastructure policies, design and delivery are more inclusive for women and people with disabilities.

The initial focus of KIAT is on the following areas: Water and Sanitation; Transport; Gender Equality, Disability and Social Inclusion (GEDSI); and Infrastructure Funding and Financing.

About DT Global

DT Global is driven by a fundamental commitment to one goal: to work in partnership with communities, governments, and the private sector to deliver innovative, data-driven solutions that transform lives beyond expectations. DT Global—launched in 2019—is built on legacy companies AECOM International Development's Services Sector, Development Transformations, IMC Worldwide, and Cardno International Development. To fulfill its profit-for-purpose mission, DT Global is a key donor to the DT Institute, an independent not-for-profit organization, in support of DTI's efforts to test new ideas or expand on donor partner priorities with the aim to improve as many lives as possible.

Our global team of almost 2,500 staff and experts work in over 100 countries. We aim to maximize sustainable development impact across a wide range of practice areas, including Conflict Prevention, Stabilization & Transition; Economic Growth; Environment & Infrastructure; Governance; and Human Development. We meet communities where they are on the development spectrum and help them move to where they want to be. Together, we bring over 60 years of experience, relationships, and technical excellence to improve lives around the world on behalf of our partners, clients, and stakeholders.

The Role
IT Support Officer will provide ICT support, development, maintenance and administrative service to users' desktop workstations, network systems, and other IT duties as directed, ensure that all issues, responses, and timings are recorded in appropriate IT database records, establish, maintain and manage a data backup system that includes timeframes, processes and appropriate storage. The IT Support Officer will also provide ongoing support and maintenance of the MIS system, providing troubleshooting services to staff and DFAT on its use.

Click on the link or copy paste it to access the full Terms of Reference for this position: https://bit.ly/3BpuKUe 

About You 

You will be a motivated and proactive IT Support Officer with the right combination of great project administration and operations, teamwork, and a commitment to technical excellence.

You have the following selection criteria:

1. Formal qualifications in Information and Communication Technology, computer science or other related courses
2. Professional experience in international organizations in the area of the information and communication management, IT infrastructure program development, implementation and coordination, including system and network management, systems development, systems management, internet/intranet systems, and IT training.
3. Comprehensive understanding of Office365, Microsoft Admin Centre, Azure Admin Centre, and other Microsoft base user and device management
4. Comprehensive network experience including Routing, NAT, VLAN, Firewall Access Rules, VPNs.
5. Basics SharePoint Online O365 experience; Power Apps experience, InfoPath and SharePoint Workflow Designer experience, SharePoint 2013 with custom development experience, Power Automate experience, PowerShell
6. Basic Knowledge in CMS based website management and Hypertext Markup Language (HTML) and Cascading Style Sheets (CSS);
7. Experience in maintenance of website, IT system and networks including server management
8. Software installation in a multi-platform environment (e.g., Windows, Mac)
9. Basic hardware and software troubleshooting, including server troubleshooting and escalation
10. Fluency in Bahasa Indonesia and English (verbal and written)
11. Good communication and interpersonal skills, excellent customer orientation level, and willing to collaborate with others

Qualified female candidates and candidates from diverse backgrounds are encouraged to apply.

Remuneration
Successful Indonesian nationals will be engaged under a local contract in IDR, and will be subject to Indonesian employment regulations and tax obligations

Why join KIAT?

The Australia Indonesia Infrastructure Partnership (Kemitraan Indonesia Australia untuk Infrastruktur - KIAT) offers meaningful opportunities for each individual member of our team to grow, make an impact and leave a legacy for local communities, globally.

By joining KIAT, you will be part of an environment where you can collaborate with leading experts from diverse backgrounds, access development programs to achieve your career goals, and be challenged to take a global outlook.

HOW TO APPLY

1.     CV

2.     Cover letter addressing selection criteria

3.     Names and contact information of two (2) referees

4.     Please apply from the following link : https://phf.tbe.taleo.net/phf03/ats/careers/v2/viewRequisition?org=URSAUS&cws=39&rid=1442

APPLICATIONS CLOSE The position closes on 18 September 2022 at 5 PM (Jakarta Time)
  
Should this role be of interest, we encourage you to apply as soon as possible.  Kindly note only shortlisted applicants will be contacted.

DT Global is committed to child protection and safeguarding the welfare of children in the delivery of our international development programs. We are committed to Safety and the Prevention of Sexual Abuse and Harassment (PSEAH), and bribery prevention. DT Global is an equal opportunity employer and we encourage women, men, people with diverse backgrounds and people living with disabilities to apply. This program is funded by the Australian Government and Managed by DT Global.