Senior Regional Information Technology (IT) Specialist
Job Summary
RTI International is seeking Senior Regional Information Technology (IT) Specialist candidates for the Asia Regional Office - Jakarta.
The Senior Regional IT Specialist will assist the Asia Regional GTS team in managing the IT infrastructure for RTI Asia Regional Office and project offices in Asia region.
The Senior Regional IT Specialist is responsible for the management of the IT needs of RTI Asia Regional Office including systems installation, maintenance support and technical consultations to end-user, and provision of day-to-day IT support to staff. He/ she is responsible for ensuring the standard set by the RTI GTS Home Office are followed and that the most efficient and effective IT solutions are applied.
Specifically, the responsibilities of the Sen. Regional IT Specialist include maintaining the LANs (Local Area Network) and WANs (Wide Area Network) of RTI Asia Regional Office. He/ she must also ensure regular and proper back-ups are done, antivirus and disaster recovery procedure are implemented, and end-users have access to the network for shared files, wireless access, printers, and emails.
The Senior Regional IT Specialist is required to possess significant technical expertise and excellent communication skills. This position reports directly to the GTS CSST International Support Senior Manager.
Essential Duties
· To provide IT-related infrastructure and system support to RTI Asia Regional Office and project offices in Asia which do not have a fulltime IT staff, including internet access, firewall, network devices, file/database server, printers, backup systems and other IT-related support tasks.
· To provide IT assistance with the evaluation and selection of appropriate technologies and business systems to meet project’s requirements and coordinate the installation and support, as well as to ensure compliance with RTI GTS policies, regulations, and technical aspects.
· To provide IT support to international Project Office IT management, i.e., Office Startup, Office Relocation, Office Expansion and Office Closeout.
· To maintain server at RTI Asia Regional Office including:
o To ensure Windows Server and other software are maintained and that patches are promptly applied on all servers
o To check Windows update status on the server and report to GTS CSST International Support Senior Manager on a weekly/ monthly basis
o To ensure that McAfee antivirus (both the engine and signature files) are kept up to date
o To ensure data is backed up and maintained in accordance with RTI GTS policies and procedures
o To maintain spare parts and carry out hardware repairs and restoration
· To provide support in matters related to PC software and its peripherals (Win10 Pro, Mac OSX, MS Office 365 package, McAfee Suite, McAfee FDE, QuickBooks, Adobe products, etc.) including:
o To ensure Windows, Mac OSX and other software are maintained and that patches are promptly applied on all computers
o To ensure the McAfee anti-virus software is installed; and both, the engine and signature files, are kept up to date
o To ensure data is backed up and maintained in accordance with RTI GTS policies and procedures
o To ensure that only licensed software is installed on each end-user’s computer.
o To provide user support on hardware-, networking- and software-related issues
· To install and manage the configuring and troubleshooting of laptops/ desktops/ printers/ scanners and other IT related equipment
· To serve as the first port-of-call for the maintaining of network infrastructure including ISP, router and ethernet switches for RTI Asia Regional Office and project offices in Asia
· To review and advise IT procurement to ensure equipment compliance with RTI standards
· To assist risk acceptance submission in case of non-compliance with RTI standards
· To resolve or escalate critical support for account activation/deactivation, firewall problem, access to RTI systems (email, RAMS, Connect, etc.)
· To maintain the IT inventory management and conduct physical checks on a regular basis
· To evaluate IT products/ services whenever required
· To support the integration of appropriate technologies (such as mobile phones, tablets, GIS, etc.) into RTI Asia Regional Office activities
· To perform other IT related duties as required
Minimum Required Education & Experience
Education
Masters degree and 6 years of experience or Bachelors Degree and 8 years of experience from an accredited university (or its equivalent) in computer science, computer engineering, information technology or other related fields.
Work Experience
- Minimum of 6 years of experience supporting and troubleshooting a wide range of IT Infrastructure systems (Windows PCs, servers, printers, scanners, backup devices and networks or similar work environment in in multiple locations
- Prior experience working on USAID-funded programs or other international organizations in a senior-level IT support capacity would be an added advantage
Skills & Abilities
- Solid knowledge and understanding of Windows 10 Pro, Mac OSX, Windows Server 2016/ 2019, Office 365 (including Outlook, Word, Excel, Power Point, OneDrive, SharePoint, MS Teams), McAfee Suite, McAfee FDE, Pulse Secure, QuickBooks, Adobe products
- Having skills and knowledge in developing and maintenance of website and database system
- Demonstrate experience in troubleshooting network issues
- Knowledge of MS Azure, AWS or other cloud-based applications is considered an asset
Other Requirements
- A customer service-oriented individual
- Strong interpersonal skills and ability to work as part of a team
- Ability to work well under pressure
- Demonstrate ability to work independently and proactively
- Demonstrate commitment to a high level of professional behavior
- Working hours: Monday-Friday, 10.00 am – 07.00 pm Jakarta time
Language
Excellent verbal and written communications skills in English and Bahasa Indonesia
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
For applying, please click to the link below:
https://rtiint.taleo.net/careersection/.rti_External_Careers_International/jobdetail.ftl?job=22166
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