JOB VACANCY
[IT Manager]
About YCAB Foundation
Founded in 1999, YCAB Foundation is the founding and flagship organization of the YCAB Social Enterprise Group. With a vision to break the cycle of poverty, YCAB utilizes financial inclusion as a primary instrument to expand and strengthen education for youth from urban low-income families. To date, YCAB has positively impacted over five million young individuals and empowered more than 200,000 ultra-micro women entrepreneurs. In 2024, YCAB Foundation retained its #28 ranking on the TOP 100 SGO/NGO list by TheDotGood, a global nonprofit rating agency based in Geneva, Switzerland.
About Position
We are seeking a proactive and strategic IT Manager to lead our technology initiatives in support of the NGO's mission. The role focuses on IT Development (both internally & externally developed digital initiatives) & IT Operation.
Responsibilities :
- Project Management
- Lead the end-to-end project management of new digital tools: LMS, WhatsApp chatbot, internal dashboard, and other development.
- Serve as the primary point of contact between the NGO and external tech vendors.
- Define project scope, milestones, deliverables, and success criteria.
- Coordinate timelines, budgets, and resource allocations, ensuring delivery aligns with program and operational needs.
- Facilitate system testing (UAT), deployment, and post-launch evaluation.
- Identify and mitigate project risks, ensuring system usability, scalability, and security.
- Technology Strategy & Oversight
- Develop and implement an IT roadmap that supports the NGO's strategic goals and digital transformation efforts.
- Ensure all systems are user-centered, accessible, and inclusive for the communities served.
- Support the digitalization of internal processes to improve program delivery, impact tracking, and decision-making.
- Stakeholder & Vendor Management
- Manage relationships with third-party developers and service providers to ensure timely and high-quality deliverables.
- Collaborate with internal teams (program, M&E, operations, comms) to ensure digital solutions meet real-world needs.
- Translate between technical teams and non-technical staff to bridge communication gaps.
- Capacity Building & Change Management
- Develop training plans and support staff onboarding for new systems and tools.
- Promote digital literacy and build internal capacity to use and maintain new platforms effectively.
- Foster a culture of innovation, data-driven decision-making, and continuous improvement.
- Data Governance & IT Operations
- Ensure digital tools comply with data privacy, security, and ethical standards, particularly when handling beneficiary or donor data.
- Oversee IT infrastructure and internal support services as needed, including hardware, software, and connectivity.
- Establish and maintain IT policies, SOPs, and documentation.
Requirements
- Bachelor's or Master's degree in Information Technology, Computer Science, Information Systems, or related field.
- 5–7+ years of experience in IT project management, with at least 2 years in the nonprofit or social impact sector preferred.
- Proven experience managing external vendors and implementing digital platforms, especially LMS and chatbot systems.
- Strong understanding of user-centered design and technology in low-resource settings.
- Excellent communication skills with the ability to translate technical terms for non-technical audiences.
- Experience with tools like Trello, Jira, or other project management software.
Report to : Head of Operational Support Division
Location : West Jakarta, Indonesia (Full WFO)
Please submit your application by sending us a cover letter along with your latest CV to:
Please put in your email subject: IT Manager – Your Full Name
Apply now! Joining our team will provide you with the opportunity to make a difference everyday.
All applicants will betreated in confidential and only short-listed candidates will be notified
Regards,
Human Capital Department | YCAB Foundation
T. +62 21 5835 5000 | F. +62 21 5835 5001
Jl. Surya Mandala I no 8D, Sunrise Garden, Jakarta Barat 11520, Indonesia| www.ycabfoundation.org |
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