CAPACities Project – Kupang Based
| Job Title: Project Officer – Monitoring, Evaluation, Accountability, Learning, and Gender (MEALG) | Reports to: CAPACities Program Manager |
| Department: 362.Country Programming | Salary Grade: 7 |
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS' relief and development work are accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
CRS has been operating in Indonesia since 1957 under the Memorandum of Understanding with the Ministry of Social Affairs to provide both humanitarian response and long-term development to the most vulnerable communities. CRS Indonesia's current strategy includes emergency preparedness and response, disaster risk reduction, climate change adaptation and integrated agriculture and livelihoods. In line with its long-term country strategy, CRS Indonesia is looking to expand programming in the area of climate change in urban contexts.
Job Summary
As a MEALG Officer, you will provide support to the five-year Caritas Australia-funded project Climate Action Partnerships in Asian Cities (CAPACities), which aims to strengthen inclusive climate change governance and adaptive capacities of Kupang City to manage the impacts of climate change. Working in close coordination with the CAPACities Program Manager and other programming staff, and with city government and city stakeholders, you will assist in operationalizing the project's monitoring, evaluation accountability, learning (MEAL) system and support efforts that aim for gender empowerment outcomes in support of CRS's work to serve the poor and vulnerable. You will help ensure that relevant data are collected, documented, managed, and made accessible to project stakeholders, as appropriate. You will support MEALG-related capacity building efforts for CRS and city stakeholders, as needed. This role will dedicate approximately 25% level of effort (LOE) to Gender and FCRM (Outcome 3) and 75% LOE to MEAL.
Roles and Key Responsibilities:
o Monitoring and Evaluation
· Lead the coordination and implementation of all assigned project MEAL activities as outlined in the Detailed Implementation Plan in line with CRS program quality principles, standards and MEAL practices; donor MEAL requirements; and industry good practices.
· Monitor and report any MEAL-related challenges and gaps identified to inform adjustments to plans and implementation schedules. Assist LGU and relevant city stakeholders in their efforts to reflect on project experiences.
· Lead the roll-out and implementation of the project's feedback, response and complaint mechanism (FCRM). Support actively seeking and responding to feedback from all members of targeted communities and other stakeholders as defined by the FCRM.
· Support field-level project MEAL activities (including digital data collection) and assist city LGU and relevant city stakeholders in their efforts to collect and ensure timely evidence-based analysis of project data per specified mechanisms and tools. Collaborate with the city government to prepare MEAL-related aspects of reports according to the established reporting schedule.
· Assess the MEAL capacity needs and technical assistance requirements of staff, targeted local government units, communities, and other stakeholders involved in Kupang's Climate Change Adaptation Technical Working Group. Collaborate with the CAPACities Program Manager to implement MEAL capacity-building initiatives and monitor progress to ensure meaningful and effective impact. Complete project documentation for assigned MEAL activities. Assist with identifying information for case studies and reports on promising practices.
o Accountability
· Provide partners with technical assistance in development and implementation of accountability system/framework including setting up hotline, email account and other channels of feedback and communication.
· Support the project team (PM, and Safeguarding SPO) in building partners capacity to integrate, align and implement the MEAL and Protection principles applying principles as outlined by CHS, Sphere, agency MEAL polices and other key guidelines.
· Work with the SPO-Safeguarding and PM, and in consultation with Communication Officer, in the development of communication materials for project participants to ensure they are culturally appropriate and sensitive.
· Ensure complaint and feedback mechanisms are functional.
· Promote transparency and responsiveness in program delivery.
o Learning
· Support program learning and decision-making by engaging with project data, reflecting upon and sharing with project management the information gathered from LGU, city stakeholders and community members.
· Document lessons learned and best practices.
· Facilitate learning events and capacity-building workshops.
· Support the preparation of reports, success stories, human interest stories, and the like.
· Provide effective management of project data, reports and other knowledge products.
· Working with the MEAL manager to introduce and/or strengthen CSO monitoring systems and feedback mechanisms.
o Gender and Protection
· In collaboration with the CAPACities Program Manager, Safeguarding SPO, and with remote guidance from GESI Technical Advisor, lead the development and promotion of context-sensitive, culturally appropriate female empowerment, male engagement, and gender-transformative and inclusive approaches.
· Understand and identify safeguarding risks within the local context, and collaborate with the program team to integrate protection and gender standards and strategies across the CAPACities project.
· With guidance from Safeguarding SPO, ensure gender and protection principles are implemented in all data collection and reporting processes.
· Ensure the Safeguarding Policy & Code of Conduct and Ethics is communicated to and understood by the project participants and relevant community members through ongoing, age-appropriate, contextualized verbal and/or written information shared in local language.
· Ensure that project participants understand expected conduct of staff and how to safely report any concerns and feedback; and feedback from project participants is handled and responded to appropriately.
Duty Station
This position will be based in Kupang. However, in the event of a disaster where CRS launches an emergency response, all CRS staff will be required to support the response and may be deployed to the response areas as necessary.
Basic Qualifications
· Bachelor's degree in social sciences or other related fields required. A Master's degree in relevant field is an advantage.
· Minimum of three years of experience in MEAL work, and at least one year of experience in gender programming is preferred.
· Experience in participatory action planning and government engagement.
· Proficient in using MS Windows and MS Office applictions (Excel, Word, PowerPoint).
· Skilled in mobile data collection tools such as CommCare and Cobo collection.
· Proficient in data visualization using Power BI.
· Skilled in using PivotTable excel.
· Skilled in designing monitoring and evaluation forms.
· Proficient both in English and Bahasa Indonesia.
Knowledge, Skills and Abilities
· Strong observation, active listening, and analytical skills, with the ability to exercise sound judgment.
· Excellent relationship management skills and the ability to collaborate effectively with local government, civil society organizations (CSOs), the private sector, academia, media, and community members.
· High attention to detail, accuracy, and timeliness in carrying out assigned responsibilities.
· Proactive, results-driven, and service-oriented.
Preferred Qualifications
· Excellent understanding of local NGOs and government system, with knowledge and appreciation of the vision and mission of CRS.
· Knowledgeable in participatory development processes.
· Respectful and accepting of cultural differences within target communities.
· Experience monitoring projects and collecting relevant data; familiarity with qualitative methods preferred.
· Experience using electronic data collection software and systems.
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
· Integrity
· Continuous Improvement & Innovation
· Build Relationships
· Developed Talent
· Strategic Mindset
· Accountability & Stewardship
MEAL Competencies
Each staff member in this position is expected to have the following levels of knowledge and ability:
· MEAL in Design: Developing project-level Theories of change, results frameworks, Proframes, related MEAL system tools and competencies (Basic).
· Monitoring: Implementing monitoring activities, including timely collection of quality data, set up and maintenance of databases, facilitation of participatory reflection on monitoring results, and submission of timely progress reports. (Novice).
· Evaluation: Supporting project and program evaluations and reviews by ensuring the quality of evaluation methods, tools, and data and facilitating the use of evaluation results to inform decision making and enhance learning. (Novice)
· Accountability: Improving our accountability to a range of stakeholders through increased participation, transparent communication, responsive feedback mechanisms, and adherence to internal and external quality standards and requirements (Novice)
· Learning: Promoting excellent knowledge management and collaborative learning processes at the project, program and institutional levels, generating robust evidence for project and programmatic learning that leads to action, decision-making and influence (Novice)
· Analysis & Critical Thinking: Engaging with data, challenging biases and assumptions, posing thoughtful questions, pursuing deeper understanding of evidence through reflection and perspective-taking, and making informed programming decisions. (Novice)
· ICT for MEAL: Applying knowledge on information and communication technologies (ICT), both hardware and software, for opportune and accurate data collection, database management, conducting analyses, and making information easily accessible (Basic)
· MEAL in Management: Managing financial and human resources in a way that optimizes the quality, effectiveness, and utility of MEAL systems (Basic)
Supervisory Responsibilities: None
Key Working Relationships:
Internal:
CAPACities Program Manager, CAPACities Resilience Officer, CAPACities, CAPACities Philippine MEAL staff, Relevant TAs (MEAL, GESI, Safeguarding).
External:
LGU partners, city-stakeholders (CSO, private sector, academia, media), pilot community, and peer agencies.
HOW TO APPLY
Applicants who meet the above requirements are requested to submit all required documents (including a CV with three references and a cover letter) to Indonesia_HR@crs.org no later than October 24, 2025, at 17:00 WIB.
Please indicate "[Applicant Name] – MEALG Project Officer" in the subject line of the email.
Only shortlisted candidates will be contacted.
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS' processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
CRS is an Equal Opportunity Employer
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