[newdevjobsindo] Re: [Tender Invitation] CH PR225 TOR SNV's Travel Agent Service

Oktober 27, 2025   Comment  

Dear Ibu Hela,

 

We have updated the template available at the link mentioned in point 10 of the tender announcement. Kindly check the link for the latest version

 

Regards,

 

Chrstina Heri Satsiwi (Ally)

Operations Officer

SNV

 

From: Hela Auriel <salesadmin.jkt@satgurutravel.com>
Sent: 27 October 2025 14:00
To: Indonesia Procurement <indonesia-procurement@snv.org>
Cc: Marketing Jkt <marketing.jkt@satgurutravel.com>; newdevjobsindo@freelists.org; Cro Jkt1 <cro.jkt1@satgurutravel.com>; Cro Jkt2 <cro.jkt2@satgurutravel.com>
Subject: Re: [Tender Invitation] CH PR225 TOR SNV's Travel Agent Service

 

You don't often get email from salesadmin.jkt@satgurutravel.com. Learn why this is important

Dear Bu Ally,

As per the aanwijzing session last Thursday, it was mentioned that there would be a new format and updated information.
However, we have not received them until now.
Kindly assist to provide an update regarding this matter.

Thank you for your attention and support.

 

Best Regards,

 

 

On Tue, Oct 21, 2025 at 11:01 AM Hela Auriel <salesadmin.jkt@satgurutravel.com> wrote:

Dear Ibu Ally,

Thank you for your email.
Please find attached proof that our company, PT Satguru Travel and Tours, has completed the registration through the provided link.

Kindly confirm the link for the upcoming online meeting at your convenience.

Thank you for your kind attention.

 

Best Regards,

 

 

On Tue, Oct 21, 2025 at 10:34 AM Indonesia Procurement <indonesia-procurement@snv.org> wrote:

Good Morning,

 

Kindly proceed with your company's registration for the Aanwijzing session. Please also prepare to share the questions listed below during the session.

 

Thank you and looking forward to your participation

 

Regards,

 

Chrstina Heri Satsiwi (Ally)

Operations Officer

SNV

 

From: Marketing Jkt <marketing.jkt@satgurutravel.com>
Sent: 16 October 2025 15:33
To: Indonesia Procurement <indonesia-procurement@snv.org>
Cc: newdevjobsindo@freelists.org; Salesadmin Jkt <salesadmin.jkt@satgurutravel.com>
Subject: Re: [Tender Invitation] CH PR225 TOR SNV's Travel Agent Service

 

You don't often get email from marketing.jkt@satgurutravel.com. Learn why this is important

Dear  Procurement Committee of SNV,

Good day.

We truly appreciate the opportunity to participate in the Tender Invitation. 
Upon reviewing the attached spreadsheet of the RFQ for Corporate Travel Agent Service, we would like to request some clarification to ensure our quotation is aligned with your requirements:

1. Could you please confirm whether the quotation price requested in the spreadsheet is meant to be per person or for the entire group?
2. We noticed the use of the term "(RT)" in the item description (e.g., Air Ticket Jakarta–Jambi (RT)). May we confirm that RT refers to "Return Ticket" (round trip)?
3. Kindly advise if the quotation should be based on open dates, since airfare and hotel rates vary depending on departure/return dates and availability (seat or room).
   Our travel consultants typically require travel dates to check accurate pricing and seat/room availability.

Your clarification on the above points will greatly assist us in preparing a precise and compliant quotation.

Thank you for your kind attention and support. We look forward to your confirmation.

Warm regards,
Maria

 

 

On Thu, Oct 16, 2025 at 6:27 AM Indonesia Procurement <indonesia-procurement@snv.org> wrote:

Organisation	SNV
Assignment	Corporate Travel Agent Service
Location	Jakarta
Duration	2 years
Starting date	1 January 2026

 

 

1.                     About SNV

SNV is a global development partner rooted in the African and Asian countries where we operate. With 60 years of experience and a team of approximately 1,600 people, it is our mission to strengthen capacities and catalyze partnerships that transform the agri-food, energy, and water systems to enable sustainable and more equitable lives for all.

 

2.                     Background and objectives of assignment

The purpose of this ToR is to outline the requirements and selection process for engaging a preferred travel agent who will provide reliable, cost-effective, and efficient travel management services for SNV and its staff.

 

3.                     Assignment overview and scope of work/ deliverables

The selected Travel Agent will be expected to provide comprehensive travel management services, including but not limited to:

 

• Ticketing Services
• Domestic and international flight bookings.
• Flexible booking and rebooking options.
• Access to multiple airlines to ensure competitive pricing.
• Hotel bookings at competitive rates.
• Recommendations based on safety, proximity to work locations, and organizational policies.
• Visa & Travel Documentation
• Assistance with visa applications, travel insurance, and other required documentation.
• Ground Transportation
• Airport transfers and local transport arrangements where required.
• Support & Service Standards
• 24/7 customer support for urgent bookings or changes.
• Efficient billing, invoicing, and reporting systems.
• The preferred supplier is expected to provide:
• Cost-effective travel solutions with multiple options.
• Monthly or quarterly travel expense and usage reports.
• Efficient booking confirmation and ticket issuance processes.
• High-quality customer service, including after-hours emergency support.

 

4.                     Evaluation criteria

 

The final selection will be based on the Best Value for Money principle, considering both Mandatory Criteria and Cost Competitiveness Criteria of the proposal.

5.                     Payment terms

 

The agreement will be based on transactional service fees/commissions as quoted by the travel agent. Payment terms will be determined in line with organizational policy within 30 days of invoicing

 

6.                     Key Dates and Timeline

 

7.                     Roles & Responsibilities

Selected Travel Agent: Selected travel agent company will cooperate with our travel officer.

8.                     Duration of Agreement

The contract with the selected preferred travel agent will initially be for2 years, with the possibility of extension based on performance and organizational needs.

 

9.                     Confidentiality & Compliance

In accordance with EU GDPR, all information provided by your company in relation to this tender — including documents, data, and correspondence — is considered confidential and must not be disclosed to any third party without prior written consent from the organization.

 

10.                 How to Apply

 

SNV invites Travel Agent Company to submit a comprehensive proposal no later than Friday, 31^st October 2025 to the following email address: indonesia-procurement@snv.org with Subject "PR225 Travel Agent - BidProposal"

Your proposal should include the following documents:

1. Expression of Interest (EoI): Complete and submit the provided EoI template.
2. Mandatory Criteria Checklists: Ensure all requirements are addressed using the supplied checklist template.
3. Request for Quotation (RFQ): Fill out and include the RFQ form as per the provided template.
4. Company Profile: Provide a comprehensive overview of your organization, highlighting relevant experience, operational capabilities, and geographical coverage.
5. Offering Competitive Fees for Services: Submit your most competitive fee for both domestic and international air travel services using the provided template.

 

You can access the shared folder containing the Tender announcement and Templates provided for the proposal for this service via the following link: https://bit.ly/PR225CorporateTravelAgent

 

 

11.                 Aanwijzing

 

SNV has scheduled a half-day clarification session ("Aanwijzing") for interested Travel Agent Company (bidders/applicants) on Thursday, 23 October 2025, from 13:30 to 15:00 AM via Microsoft Teams (online session).

 

Registration is required and must be completed by Tuesday, 21 October 2025.
To sign up, please fill out this short form: https://bit.ly/Aanwijzing-PR225TravelAgent

 

 

Thank you for your attention, and we look forward to your company's participation.

 

 

 

Regards,

Procurement Committee

 

SNV

Graha Inti Fauzi 5^th floor Jl. Buncit Raya No.22 Jakarta Selatan, Indonesia

snv.org | LinkedIn | X

 

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DISCLAIMER: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of SNV. SNV accepts no liability for any damage caused by any virus transmitted by this email.

DISCLAIMER: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of SNV. SNV accepts no liability for any damage caused by any virus transmitted by this email.