YAYASAN CITA WADAH SWADAYA – Jakarta Office
VACANCY INFORMATION
PROGRAM OFFICER - HEALTH
Job Level: Program Officer / 6
Based in Jakarta – 1 position
YCWS vision is the world where everyone has food, voice and a safe place to call home, encapsulated in the name, which stands for YAYASAN (Foundation), CITA (A just, dignified, and prosperous society), WADAH (Collaborative forums and networks), SWADAYA (Self-sufficiency and empowerment). YCWS believes that through collaboration across various sectors and with regional partners, it can contribute to building a more equitable society for all people.
YCWS mission is to transform community through just and sustainable responses to hunger, poverty, refuge and disaster that address the needs of the most vulnerable people by focusing on core program areas such as Refugee Protection and Assistance, Disaster Preparedness and Response, and Climate Resilience. These programs aim to foster sustainable change and collaborate with communities to build resilience and self-sufficiency.
THE ROLE:
The Program Officer - Health is the focal point for health assistance to refugees and asylum seekers in Greater Jakarta and across Indonesia. The role manages assigned cases, provider relationships, and health data under the direction of the Senior Program Officer (SPO) - Health.
RESPONSIBILITY AND TASKS:
1. Health Case Management
- Identify health needs and coordinate care for routine and emergency cases referred by YCWS staff, refugees, or partners.
- Manage assigned cases end to end: arrange appointments, issue purchase requests, monitor treatment progress, and prepare health assessment reports.
- Verify medical bills against the health database before submitting payment requests to Finance.
- Rotate coverage of the health hotline and online helpdesk.
- Coordinate and navigate care only. The role does not diagnose or advise on treatment.
2. Provider and Partner Coordination
- Maintain relationships with community health centers (Puskesmas), hospitals, clinics, and local authorities.
- Identify potential healthcare service provider facilities (hospitals, pharmacies, laboratories).
- Develop health information, education, and communication (IEC) materials for prevention and promotion.
3. Data, Documentation, and Reporting
- Record treatment updates and communications in the health database promptly and accurately.
- Gather impartial information for decision-making (e.g., facility pricing, family health status, regulatory changes).
- Submit reports to the SPO - Health by deadlines and participate in evaluation meetings.
4. Safeguarding and Professional Conduct
- Maintain strict confidentiality of health, personnel, and participant information.
- Uphold YCWS policies, including safeguarding, PSEA, informed consent, and the code of conduct.
- Perform other duties assigned by the Program Manager or SPO - Health, consistent with the role.
QUALIFICATIONS AND EXPERIENCE REQUIRED:
Required
- Bachelor's degree in a health field (nursing, pharmacy, public health, etc.) with 2 years' experience in medical services, health care management, or project management; or a diploma in a health field with 4 years' experience.
- Working knowledge of safeguarding, PSEA, confidentiality, and do-no-harm principles.
- Proficiency in Microsoft Office and database or case management systems.
- Fluent spoken and written English and Bahasa Indonesia.
- Willingness to travel within Indonesia if needed.
Preferred
- Postgraduate degree or relevant certification.
- Experience in a refugee or humanitarian context.
- Established networks among health facilities and experience engaging government agencies and NGOs.
- Spoken and written Arabic, Farsi, Dari, or other refugee community languages.
YCWS does not discriminate based on race, colour, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or in the provision of services. Please be informed that the job is in Jakarta area and YCWS does not provide accommodation nor travel arrangement for selected individual.
YCWS is committed to safeguarding and promoting the welfare of children, young people and Adults at Risk and reference to the need for the successful applicant to undertake a criminal record check where appropriate.
HOW TO APPLY
Application should include a cover letter, reflecting suitability with qualification, and a curriculum vitae, which includes contact number, expected net salary and contacts of 3 professional referees (one must be from HR Department). Please click here https://forms.gle/4XSWtFxa3KRG3ec78 to apply by 6 November 2026 at the latest. Only shortlisted candidates will be contacted.
Please note that the position may be filled as soon as a suitable candidate is identified. Early applications are encouraged.
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